Q. Why a glass water bottle? A. Glass is super fly, in every way. It's better for your body and the earth. It's chemically inert; it doesn't alter the taste of its contents and doesn't allow any unsafe chemicals to leach and make you sick. And it's is a fully recyclable material. It can be recycled endlessly and recovered glass is used as the majority ingredient in new glass containers. And without question, everything tastes better out of glass.
Q. Why the silicone sleeve? A. bkr's silicone sleeve is perfectly soft and grippy -- and non-toxic. It protects the glass, insulates whatever's inside it, is dishwasher safe, clean, beautiful, and minimal. Silicone is also 100% recyclable. You can find specialty recycling centers, or mail it back to us and we'll recycle it for you.
Q. Does bkr sell caps, glass or sleeves separately? A. When you buy a bkr it comes fully assembled with a cap, sleeve and glass. And YES, extra caps and glass can also be purchased in the bkr shop. (However, sleeves are not sold separately.) We suggest you buy extras of everything. Once you become attached to your bkr (which you will) you won't want to have bkr down time because you have to wash your cap or because it's disappeared to wherever all the lost socks go.
Q. What is bkr made of? A. bkr is made of BPA-free, phthalate-free, FDA approved materials. The bottle is soda-lime glass, the sleeve and gasket are silicone and the cap is made of food-grade, recyclable polypropylene.
Q. What is BPA? A. BPA or Bisphenol A is a chemical found in plastic water bottles. It has been linked to a host of ailments including increased risk of cancer, obesity, early onset puberty, and diabetes. While many plastic products contain BPA replacements, we don't want to find out 10 years from now that those are not safe either. There is no BPA in your bkr and we don't put a BPA replacement in it either. 
Q. How do I take care of bkr? A. Clean your bkr with hot soapy water or on the top rack of your dishwasher. The sleeve does not need to be removed, it's dishwasher safe. But it's easy to remove - see our bottle page for a cheat sheet on how to. Or, even better, our founder Tal shows you how she does it here: http://www.youtube.com/watch?v=9g3adknkr88. We recommend storing your bkr with the cap off. Please avoid freezing, using in the microwave, or exposing to sudden temperature changes. Hey, really, if you freeze your bkr or leave it in your car in freezing temperatures, the water will expand and the glass will break. It will break your heart. Trust us on this.
Q. Will my bkr break? A. Your bkr bottle is made of glass - it's durable glass protected by a cushiony silicone sleeve, but it is still glass - so treat it carefully as you would your cell phone or any other thing you love. Don't freeze it or leave it in your car in the freezing cold - it will break. Don't jam it under your arm when you're holding groceries and a bag from Barneys and a baby and keys and you just got your nails done. You'll usually be surprised at how well it holds up, but it also might break. If you accidentally break it in the first 90 days, we will replace it for you - see our policy page for details. 
Q. How big is bkr? A. bkr comes in two sizes: Original: 500mL (16 oz) and Big: 1L (32 oz). The 500mL bkr is 7.88 inches tall (20 cm) and 3.18 inches wide (8.08 cm), opening = 1.0 in (2.54 cm). Big 1L is 10 inches tall (25.4 cm) and 3.75 inches wide (9.5 cm), opening = 1.25 in (3.17 cm). 
Q. Will regular ice cubes and bottle brushes fit in my bkr? A. No, but don't worry, you can find the perfect mini ice cube trays and bottle brushes in our accessories shop. bkr's opening is purposefully designed to be small. It's one of the things that will make you love it.  
Q.  I want that cute bkr I had my heart set on....why can't I find it in the shop? A. bkrs are generally all limited edition. While some colors remain in stock or come back, most sell out and we don't make them again. We advise that you get the ones you love when you see them and don't wait. 
Q. Where can I find bkr? A. You can find bkr here in our shop and at select retail locations in the United States, Canada and Spain. Contact us at customerservice@mybkr.com to inquire about locations near you. Countries we currently ship to from our online shop: United States, Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Guam, Ireland, Italy, Netherlands, Portugal, Puerto Rico, Spain, Sweden and United Kingdom.
Q. How long will it take for my order to arrive? A. We make every effort to ship your order quickly. Depending on where you live, your bottle should arrive in 2 to 7 business days. There are also rush options at checkout. For rush or overnight shipping, orders must be placed by 1pm PST. Orders placed after 1pm PST will be shipped the next business day.